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Terms and Conditions

TERMS AND CONDITIONS

Terms and Conditions effective from 29.10.2026

Terms and conditions, privacy policy, personal data and cookies of the online shop and of sales in the online shop: red-ox.pl.

These terms and conditions set out the rules and conditions for the provision of electronic services and the sale of goods on the website red-ox.pl by REDOX SHOP, owned by BIOMIM spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Wrocław, ul. Parkowa 25, 51-616 Wrocław, Poland, entered in the register of entrepreneurs of the National Court Register (Krajowy Rejestr Sądowy) kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS number 0001158130, NIP (tax ID): 8982317658, REGON: 541021635, share capital: PLN 20,000.00, hereinafter REDOX SHOP.

Consumers can contact the company quickly and effectively:

a) the company's correspondence address:

REDOX SHOP

ul. Karola Miarki 12, 57-300 Kłodzko, Poland

b) e-mail address: biuro@red-ox.pl

c) telephone number: +48 748 124 339


§ 1 Definitions

The following terms used in these Terms and Conditions mean:

  • KC – the Polish Civil Code of 23 April 1964.
  • Customer – a natural person, including a Consumer, with full legal capacity, as well as a legal person or an organisational unit without legal personality to which specific provisions grant legal capacity, who buys Goods from the Seller in the Shop (concludes a sales contract).
  • Consumer – a natural person performing a legal transaction with the Seller or Service Provider that is not directly related to their business or professional activity, as referred to in Article 22(1) KC; a natural person concluding a contract directly related to their business activity is also treated as a Consumer where the content of the contract shows that it is not of a professional nature for them, resulting in particular from the subject of their business activity as disclosed under the provisions on CEIDG (the Polish business register).
  • Entrepreneur with Consumer Rights – a Customer who is a natural person concluding a sales contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that entrepreneur, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity (CEIDG).
  • User Account – a password-protected subpage of the Website, with a password set by the User, which stores information about the User and their orders and allows them to check the status of an order and the order history.
  • Newsletter – an information bulletin sent electronically to Users who wish to receive it, containing in particular current information about Goods from the Shop's range, including new products and promotions.
  • Seller or Service Provider – REDOX SHOP, telephone: +48 748 124 339.
  • Terms and Conditions – these terms and conditions.
  • Shop – the online shop operating on the Website.
  • Website – the website operating at red-ox.pl.
  • Food supplement – a foodstuff intended to supplement the normal diet, which is a concentrated source of vitamins or minerals or other substances with a nutritional or physiological effect, excluding products with the properties of a medicinal product within the meaning of pharmaceutical law. Food supplements should not be used as a substitute for a varied diet and should be kept out of the reach of young children.
  • Goods – a movable item from the Shop's range that is the subject of a sales contract between the Seller and the Customer, in particular a food supplement.
  • User – an internet user, including a Customer, who uses the Website.


§ 2 Electronic services

  1. These Terms and Conditions constitute the rules for the provision of electronic services within the meaning of the Polish Act of 18 July 2002 on the provision of electronic services.
  2. The Service Provider provides the following free services electronically on the Website:
    a) presentation of Goods from the Seller's range,
    b) an interactive form for ordering Goods from the Shop,
    c) the Newsletter,
    d) the User Account.
  3. Viewing the content of the Website, in particular the Shop's range, and placing an order do not require a User Account or a wish to receive the Newsletter.
  4. The User may at any time save the content of the Terms and Conditions published on the Website on their device and print it.
  5. The technical requirements for working with the Service Provider's ICT system are:
    a) a device with internet access (computer, tablet, smartphone),
    b) an up-to-date web browser supporting JavaScript and cookies (e.g. Chrome, Firefox, Opera, Edge),
    c) a valid e-mail account of the User.
  6. The User is prohibited from providing unlawful content. The User must comply with the law, good practice and the provisions of the Terms and Conditions.
  7. At the User's request, the Service Provider informs the User by e-mail of the risks associated with using electronic services.
  8. When creating a User Account or using the order form, the User must provide true and accurate data. Providing false data may make it impossible to fulfil the order.
  9. Complaints about electronic services can be submitted:
    • by e-mail to: biuro@red-ox.pl,
    • in writing to: REDOX SHOP, ul. Karola Miarki 12, 57-300 Kłodzko, Poland.
  11. A complaint should include a description of the matter, the request and the User's contact details. The Service Provider responds without undue delay and, for Consumers, no later than within 30 days. If the complaint is rejected, the User will receive a justification.


§ 3 Free contracts for the provision of electronic services

  1. The contract for the User Account service is concluded for an indefinite period when the registration form is completed. The User sets a password for the account, which is confidential and may not be disclosed to third parties. Required data: e-mail address, first and last name, telephone number, contact address and shipping address.
    The Consumer may terminate the contract at any time by sending an e-mail to biuro@red-ox.pl. Termination takes effect 14 days after the Service Provider receives the message and results in the deletion of the User's data.
  2. Any contract for the provision of electronic services concluded for an indefinite period may be terminated by the Service Provider with 14 days' notice; in the case of Consumers, only for important reasons, e.g. significant changes to the functionality of the Website.
    If the Website is used in a manner contrary to the law or the Terms and Conditions, the Service Provider may terminate the contract with immediate effect.
  3. The Service Provider is not liable to the User for damages resulting from the User's breach of the law, good practice or the Terms and Conditions.
  4. The Service Provider does not guarantee any particular level of availability of the Website.


§ 4 Content on the Website

  1. The Seller presents on the Website the Goods, their descriptions, price lists and other information about the Goods in the Shop's range. This content does not constitute an offer but an invitation to conclude a contract, in accordance with Article 71 KC.
  2. The content presented on the Website, in particular graphic and literary works, is protected by copyright. The User may not use any content published on the Website, in whole or in part, in its original form or as an adaptation, for purposes other than their own personal use. The User may also not distribute, modify, reuse or publish the content on other websites without the consent of the rights holder.


§ 5 Placing orders and the sales contract

  1. The prices of Goods shown in the Shop are gross prices (including VAT at Polish rates). During the purchase process the tax rate is adjusted to the country of delivery, so the final price may differ from the initial price. Prices may be shown in PLN or EUR.
  2. The Customer may place orders in the Shop using the interactive form.
  3. When placing an order, the Customer should specify:
    a) the Goods ordered (name and quantity),
    b) the Customer's details (first and last name / company name and registered office, address, e-mail, telephone),
    c) the recipient's details and delivery address (if different from the Customer's details),
    d) the chosen delivery method,
    e) the chosen payment method.
  4. Before placing an order, the Consumer receives all information required by law, including the price of the Goods, delivery costs and taxes.
  5. Providing the Customer's or recipient's details is voluntary but necessary for the performance of the contract.
  6. After receiving the order, the Seller confirms it by e-mail, stating the order details.
  7. The sales contract is concluded when the confirmation is received. If the contract cannot be concluded, the Customer receives appropriate information.


§ 6 Delivery and collection of Goods

  1. Goods are delivered from Poland to the countries indicated in the order form.
  2. Delivery is made by courier or to an InPost parcel locker chosen by the Customer.
  3. Information about delivery costs (or their absence) is given on the Website and when placing the order. For personal collection the Customer does not pay delivery costs.
  4. The Customer chooses the delivery method when placing the order.
  5. Goods delivered outside the EU may be subject to customs duties and taxes, for which the Customer is responsible. We recommend contacting your local customs authorities before placing an order.


§ 7 Payment methods for Goods

  1. Information about the available payment methods is provided when placing the order.
  2. The Customer can choose from:
    a) cash on delivery,
    b) payment via ING Pay – an external payment system operated by ING Bank Śląski S.A. with its registered office in Katowice,
    c) prepayment or bank transfer to the Service Provider's account.


§ 8 Payment deadline

  1. For cash on delivery, payment is made to the courier when the Goods are collected.
  2. For ING Pay payments, payment is made immediately in accordance with the rules of the ING Pay system.
  3. For payment by bank transfer, payment should be made within 3 days of concluding the sales contract.
  4. If the payment has not been credited to the Seller's account within 10 working days of the day the order was placed, the Seller cancels the order and informs the Customer by e-mail.


§ 9 Performance deadline (release of the Goods)

  1. For ING Pay payments, the Goods are released within 7 days of the payment being credited to the Seller's account.
  2. For payment by bank transfer, the Goods are released within 7 days of the payment being credited to the Seller's account.
  3. For cash on delivery, the order requires approval by the Seller's office staff, and the Seller does not guarantee that the Goods will be released within 7 days.
  4. Delivery is made by courier or to an InPost parcel locker, as chosen by the Customer.


§ 10 Withdrawal from a distance contract

  1. The Consumer and the Entrepreneur with Consumer Rights may withdraw from the contract within 14 (fourteen) days without giving any reason and without incurring any costs (other than the costs of returning the Goods and the additional costs of a delivery method more expensive than the cheapest one offered).
  2. The right of withdrawal also applies to a natural person – an Entrepreneur with Consumer Rights – concluding a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity (CEIDG). The provisions of this section concerning the Consumer apply to the Entrepreneur with Consumer Rights.
  3. The period runs:
    • from taking possession of the item (in the case of a sales contract),
    • from the date the contract is concluded (for services).
      For contracts covering several items – from taking possession of the last one. For contracts for regular deliveries – from taking possession of the first item.
  5. The Consumer may withdraw by submitting a statement (they do not have to use the statutory form).
  6. The statement can be sent:
    a) by e-mail to: biuro@red-ox.pl,
    b) by post to: REDOX SHOP, ul. Karola Miarki 12, 57-300 Kłodzko, Poland.
  7. To meet the deadline, it is sufficient to send the statement before it expires.
  8. The Seller confirms receipt of the statement (by e-mail).
  9. In the event of withdrawal, the contract is deemed not to have been concluded.
  10. If the withdrawal took place before the Seller accepted the offer, the offer ceases to be binding.
  11. Payment is refunded within 14 days of receiving the statement, provided that the Seller may withhold the refund until it receives the Goods.
  12. Payment is refunded using the same method the Consumer used (unless they agreed to another method at no additional cost).
  13. The Seller does not refund additional costs if the Consumer chose a delivery option more expensive than the cheapest one.
  14. The Consumer returns the Goods within 14 days of withdrawal.
  15. The Consumer bears the costs of returning the Goods.
  16. The Consumer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.


§ 11 Complaints – lack of conformity of the Goods with the contract

  1. The Seller is obliged to deliver Goods that conform to the contract.
  2. REDOX SHOP is liable to the Consumer and the Entrepreneur with Consumer Rights for any lack of conformity of the Goods with the sales contract that exists at the time of delivery and becomes apparent within two years of that time, unless the shelf life of the Goods (best-before date) specified by the Seller or the manufacturer is longer.
  3. REDOX SHOP is liable to the Consumer and the Entrepreneur with Consumer Rights on this account on the terms set out in the Polish Consumer Rights Act of 30 May 2014.
  4. In the event of a lack of conformity of the Goods with the contract, the Consumer and the Entrepreneur with Consumer Rights may:
    a) demand repair or replacement of the Goods, or
    b) declare a price reduction or withdrawal from the contract – where repair and replacement are impossible, the Seller has refused to bring the Goods into conformity with the contract or has failed to do so, the lack of conformity persists, or it is so significant that it justifies an immediate price reduction or withdrawal from the contract.
    It is not possible to withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant.
  5. The Consumer or the Entrepreneur with Consumer Rights may submit a complaint:
    a) by e-mail: biuro@red-ox.pl,
    b) in writing: REDOX SHOP, ul. Karola Miarki 12, 57-300 Kłodzko, Poland,
    c) by phone: +48 748 124 339.
  6. A complaint should include:
    a) the Consumer's first and last name and contact details,
    b) identification of the Goods and the date of purchase (e.g. the order number),
    c) a description of the defect and the date it was discovered,
    d) the Consumer's request,
    e) a signature (for written complaints).
  7. The Seller will respond to the complaint promptly, no later than within 14 days.
  8. Goods subject to a complaint should be delivered to: REDOX SHOP, ul. Karola Miarki 12, 57-300 Kłodzko, Poland.
  9. Liability under the statutory warranty for defects is excluded towards Customers who are neither Consumers nor Entrepreneurs with Consumer Rights.


§ 12 Out-of-court dispute resolution

  1. The Seller uses the out-of-court system for resolving consumer disputes.
  2. The competent body is the Trade Inspection (Inspekcja Handlowa). The addresses of the regional inspectorates are available at: https://wiih.org.pl and in the register of UOKiK (the Polish Office of Competition and Consumer Protection): link.
  3. More information is also available at the offices of the Regional Trade Inspection Inspectorates and on their websites.
  4. ODR platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL enables online dispute resolution between consumers and traders.
    The Seller's e-mail address: biuro@red-ox.pl.


§ 13 Personal data

  1. The controller of the personal data of Users and Customers is the Seller/Service Provider.
  2. Personal data are processed and protected in accordance with Polish and EU law.
  3. The User has the right to:
    • access their data,
    • rectification, erasure or restriction of processing,
    • data portability,
    • object to processing,
    • lodge a complaint with the supervisory authority.
  5. Detailed information in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council) is provided to the User when their data are collected.
  6. More information on the protection of personal data in the Online Shop can be found on the page privacy policy.


§ 14 Final provisions

  1. The Service Provider may amend the Terms and Conditions. The new version will be published on the Website at least 7 days before it enters into force. Actions taken before the change are governed by the Terms and Conditions in force on the date the contract was concluded.
  2. Contracts are governed by Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by the law of their country of residence.
  3. Disputes with Customers who are not Consumers are settled by the common court with jurisdiction over the Seller's registered office.


Last updated: 29.10.2026

These Terms and Conditions may not be copied, distributed or used for purposes other than those related to the sales contract or any legal proceedings.


Attachments:

Terms and Conditions (in Polish)

Withdrawal form (in Polish)
Complaint form (in Polish)